IT Services

IT Outsourcing Services.

Wotion IT outsourcing services specializes in providing financial transaction brokers with all IT services necessary for business operations, including but not limited to:

Daily operation and maintenance of the server platform to ensure the normal operation of the server, and timely troubleshooting and recovery when the server fails;

Safe operation and maintenance of the server platform to protect the server from network hacker attacks. When the server is attacked by hackers, handle it promptly to minimize the damage;

Server software platform operation and maintenance

Providing financial trading brokers with relevant training and daily consultation on the use of IT software and hardware platforms.

Server Software Platform Operation and Maintenance

MT4/MT5 software platform operation and maintenance, ensuring the normal operation of MT4/MT5 server software, troubleshooting and restoring services in a timely manner when server software malfunctions, and answering user questions during use.
Install the third-party plugin from Wotion for the MT4/MT5 software platform, maintain the daily operation of the plugin, and troubleshoot promptly when the server or plugin malfunctions. If the malfunction is caused by the plugin, conduct in-depth research and testing on the plugin. For high-risk plugins, suspend the plugin operation until the issue is resolved.
Maintain the plug-ins developed by Wotion or third parties for MT4/MT5 servers, ensuring the daily operation of the plug-ins.Troubleshoot promptly when the server or plug-in malfunctions. If the malfunction is caused by the plug-in, conduct in-depth research and testing on the plug-in. For high-risk plug-ins, suspend their operation until the issue is fixed.
Maintain the daily operation of the CRM software provided by Wotion or third parties, promptly identify any issues during operation, and troubleshoot or coordinate with suppliers in a timely manner when the CRM software malfunctions. Conduct in-depth research and testing on the CRM to promptly identify the causes of failures.
Maintain the daily operation of Wotion or third-party payment software, promptly identify issues during operation, and promptly investigate and resolve issues reported by customers and staff. If the problem is caused by a third party or payment channel, assist in troubleshooting and restore as soon as possible.
Maintain the daily operation of copy trading communities developed by companies like Wotion or third-party developers, such as PAMM and MAMM software systems. Timely identify issues during operation and promptly investigate and resolve problems reported by customers and staff. If the problem originates from a third party, contact relevant personnel to resolve the issue and restore normal operation as soon as possible.

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